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    Professor Jagdip Singh

Professor Jagdip Singh is AT&T Professor of Marketing at the Weatherhead School of Management, Case Western Reserve University, USA, and an internationally recognized scholar of organizational frontline effectiveness. His expertise involves designing, managing and sustaining effective and enduring customer connections at the frontline. His work on customer problem solving has been featured in the Harvard Business Review and his research is published in leading international academic journals, including Journal of Marketing, Journal of Marketing Research, Academy of Management Journal, Journal of Consumer Research, Management Science, and Journal of Service Research.