Measuring and Reporting Performance

An annual report on operations and the general purpose financial statements therein are intended to be key accountability documents. Yet there has been increasing debate about whether they fulfill this purpose as effectively as they should. Alternative performance measures have become a feature of corporate profit reporting, and public sector agencies increasingly also are reporting underlying results to moderate user assessment of their financial stewardship. Service performance measures have also been a feature of most public sector jurisdictions, in various guises, and in some cases for at least three decades, yet they too remain an under-developed and under-utilised accountability mechanism. Andrew Greaves, Auditor-General of Victoria will deliver the 78th CPA Australia – University of Melbourne Annual Research Lecture, the longest running lecture series at the University. Andrew will explore the development of service performance measures, assess their current state, and discuss their future role in the context of recent trends toward better integrated reporting.